FAQs

What materials do you use to make your earrings?

All of my earrings are handcrafted from high-quality polymer clay and use hypoallergenic metal findings, perfect for sensitive ears. This ensures both comfort and durability, while maintaining the lightweight feel of the earrings.

Are your earrings suitable for people with sensitive skin?

Yes! I exclusively use hypoallergenic metal findings making them safe and comfortable for those with sensitive skin. If you have any questions about a particular pair, please reach out!

How long does it take to receive my order?

Most orders are processed and shipped within 3-5 business days. For custom orders, please allow up to 2 weeks for creation and delivery. Shipping times may vary depending on your location, but you’ll receive tracking information once your package is on its way.

Do you offer international shipping?

Currently, I ship within the United States, but I'm working on expanding to international shipping soon. Stay tuned! For special requests, feel free to contact me.

Do you accept custom or personalized orders?

Yes! I love working on custom designs that reflect your unique style. Whether you have a specific color scheme, shape, or idea in mind, feel free to contact me, and we can create something special together. Custom orders may take a bit longer to complete depending on the design.

Drop me a line: kassieART [at] gmail.com and put "Custom Order" in the subject line!

How do I care for my polymer clay earrings?

Polymer clay is durable, but it’s best to handle your earrings with care. Avoid dropping them, and store them in a dry place when not in use. You can clean your earrings with a soft, damp cloth to maintain their vibrancy. Keep them away from harsh chemicals like perfume or hairspray.

Do you have a return or exchange policy?

Due to the handmade nature of my products, I do not accept returns or exchanges unless the item arrives damaged or defective. If there are any issues with your order, please reach out to me within 7 days of receiving your package, and I’ll do my best to resolve it.

Can I shop in person?

Yes! I have some stock at QC Crafted in LeClaire, Iowa. I drop off new earrings every 6 weeks or so. I also participate in local maker markets in the Quad Cities IA/IL area. Follow me on social media to see where I'll be popping up next!